Last week a video was posted of a customer’s drive thru experience at a Popeye’s here in Louisiana. It captures one of the most joyous service experiences ever; even without considering the customer also got to leave with some delicious chicken.
Ms. Cynthia (just “keepin it real over here!”) needs to be promoted to the customer service hall of fame.
But Ms. Cynthia’s exuberant spirit and warmth (I just want her to envelop me in a hug!), while registering at a 15 on a 10-point scale, is fairly representative of what I often experience in service interactions. Whether