The Value of 1M Chatbot Interactions: Southwest Airlines Tells All
People crave personal connections (now more than ever) when searching for a job. A quick phone call, a handwritten note, or a thoughtful text can make the difference between an outstanding talent experience and a transactional one. The problem? Delivering this level of personalization consistently and at scale isn’t sustainable for most talent teams.
But help in the form of automation and artificial intelligence (AI) is making a huge difference in conversational recruiting for the proactive companies embracing it. In particular, chatbots (those virtual assistants popping up on leading careers sites everywhere) are proving they’re worth