‘The ultimate HR act:’ These lessons from 9/11 remain relevant today

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Minutes after the first hijacked plane slammed into the North Tower of the World Trade Center on the morning of Sept. 11, 2001, Alayne Gentul went into action.


As the senior vice president and director of human resources for Fiduciary Trust International, the 44-year-old married mother of two helped evacuate her colleagues from the 90th floor of South Tower. According to reports of that day 20 years ago this week, Gentul then went up seven flights to help more workers leave the building. Her husband said she called to tell him she loved him and her two sons. 

According to media reports

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