The Top 20 Customer Service Job Titles [with Descriptions]

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What are the best Customer Service job titles for you and your team? You’ve got a lot (Customer Service, Customer Experience, Customer Success, Customer Care, etc.) to choose from.

I reviewed 164 Customer Service job titles searched for by candidates (and employers!) to find the best titles for you to choose from. This mini-report is the latest chapter in Ongig’s series called Job Titles: The Definitive Guide.

Below you’ll find:

What is Customer Service? — Best practices on roles and department names. Customer Service Org Chart — The standard hierarchy for Customer Service department positions The Top 20 Most Searched-For Customer

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