Reading Time: 5 minutes
The secret to happy customers? Happy employees. While that answer might seem simple, keeping your employees happy is often easier said than done. Not to mention that building a business case for employee engagement can be a difficult, and at times daunting task.
Nevertheless, keeping employees engaged has become one of the top priorities among HR Leaders. That’s why we’ve teamed up with leading customer service software company Zendesk to see if engaged employees provide better customer service.
We compared customer experience metrics captured by Zendesk, like customer satisfaction, response and resolution times, and Culture