The Importance of Responsiveness

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When people think of the top job skills that help employees stand out in the labor market, technical skills, like computer programming, or proficiency with certain workplace applications comes to mind. But some of the most critical skills are soft skills, traits and abilities that aren’t necessarily specific to any given industry or job but that serve employees well in any work setting.

A great example of a highly valuable soft skill is responsiveness, which refers to how quickly, appropriately, and efficiently employees follow up with those seeking assistance or input. That applies equally to internal (i.e., coworkers,

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