The importance of process in organisations of every size

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I began my career in a global professional services firm that employed tens of thousands of people. By the end of my first promotion conversation, my manager had already set my new target promotion date. This surprised me, and I asked why. He explained that it was important to know what I was aiming for. 

The result: I left the conversation determined to reach the target and even outperform. So, I logged onto the intranet, found the career path framework, and started setting goals to demonstrate the skills and experiences required for promotion. I had purpose and focus, and

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