The Importance of Cross-Training

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Companies want their employees to be effective at and knowledgeable about their jobs, and many managers try to remove ancillary activities from employees’ plates to allow them to focus on their core job functions. For example, companies hire administrative staff so their managers, accountants, lawyers, etc., don’t need to spend time scheduling meetings or routing documents.

Considering Cross-Training

Although focusing on core responsibilities is a sound HR strategy, companies should also consider some level of cross-training for their teams—training their staff to perform other team members’ basic job functions.

For example, a manager might train a customer service

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