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A great candidate experience (CX) is important – especially for the people you don’t hire. It preserves your brand reputation, keeps future talent engaged, and ensures applicants walk away with a positive impression.
But if you’re serious about building high-performing teams, the real leverage point isn’t the experience of those who don’t get the job – it’s the experience of the people who do. And that’s where too many companies get it backwards.
Improving the hiring manager experience (HMX) is the single most important driver of hiring success. It directly affects how clearly roles are defined, how effectively interviews are