The Growing Importance of the Employee Experience

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A global study of HR leaders in nine countries sought to understand what they are prioritizing to meet employee expectations and invest in their success, what obstacles they expect to face, and how COVID impacted their company strategy.

The impact of pandemic-induced changes also highlighted the importance of the employee experience in an organization’s sustainable growth and success. For example, ineffective systems and work processes were exacerbated by the pandemic and were a primary driver of employee burnout.

About three-quarters (74%) of HR leaders said their teams are more involved in their company’s strategic planning now than they were before COVID,

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