The Back Story – The Three-Ring Circus of Digital Experience in a Hybrid World – by Katherine Jones, Ph.D.

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HR professionals may not have thought of themselves as acrobats, ringmasters or lion-tamers, but now is the time to consider juggling the three-ring circus that is HR’s responsibility in today’s world of work. Confronting the escalating issues of diversity, equity and inclusion (DEI), skill shortages, employee engagement and churn issues, upskilling in analytics, and AI ethics, the attention to the day-to-day digital experience of the worker may get short shrift. Alas, this is just when the need for excellence in digital tools is exacerbated by the increased hybrid organizational model.

Labor Market Volatility

The degree of urgency today is

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