The ‘4 Ps’ this HR leader asks every employee about

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When L. David Kingsley started as CHRO at customer communications platform Intercom this spring, he committed to meet one on one with every member of the HR team, especially important given the hybrid nature of the team’s work. He started each of those calls by asking the employee about their “4 Ps”: the plants, pets, people and places in their lives.

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“The pandemic taught us that to include things like plants and pets [in conversations]; these were always important to us, we just hadn’t opened ourselves up at work before then,” says Kingsley, who was CHRO at

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