This is a preview. View original post on this site
Facilitating Conversation Between Field Technicians and the Office: 6 Fool-Proof Techniques
Imagine you’re stuck on an island with no mode of transport or network, leaving no scope for you to contact others and ask for help. Even if you have locals around, the challenge is interacting with them if they speak a language different from yours. You feel desperate and helpless, everything all at once.
Similarly, field technicians go through the same feelings when they are stuck in the field without any contact or support from the backend team. Without properly understanding the customer’s concern, the technician may do more