I know that Christmas was last month, but I can’t resist sharing this Time Well Spent from our friends at Kronos because it beautifully demonstrates that staffing and scheduling are two different things. Staffing is about finding the right people to do the work. And scheduling is about making sure they show up at the right times. Both are important.
I remember working on a project years ago where the company was convinced that their problem was staffing. They kept telling everyone that they didn’t have the right people. And that they weren’t being trained properly. After a thorough analysis, the