By Mark Feffer
ServiceNow and Microsoft announced an integration to allow HR and IT agents to collaborate directly within Microsoft Teams. Features include Chat-to-Call, with which agents can invite employees to a Teams call directly from a live chat, and Major Incident Management, which allows agents to collaborate in a group setting and share key information from ServiceNow into Teams.
Qualtrics released Qualtrics DEI, a solution to help organizations uncover insights about internal diversity and help them drive change. Qualtrics DEI uses best practices and a validated model to measure drivers of inclusion across the entire employee experience. In addition,