With millions of Americans working remotely, there are much fewer nonverbal social cues that come from in-person interaction. While the sophistication of modern telecommunications technology has been a saving grace in the midst of widespread remote work, it is not, at least at present, a perfect substitute. This means it’s more important than ever to ensure that communication via other media is as clear, concise, and appropriate as possible.
E-mail is a great example. So much of the communication that had once been conducted by yelling over the cubicle wall or walking