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Being a leader in any field is a double-edged sword. Leaders are idolized when they succeed and ridiculed, criticized, and lambasted when they fall short. Having thick skin and a short memory are often key to maintaining one’s mental health in the hot seat, but simply withstanding criticism isn’t usually enough for business leaders; they need to be able to respond to public criticism as well.
Facing criticism can be an emotional experience. Correspondingly, it’s easy to let emotion drive the response, and many leaders respond to criticism by getting defensive and emotional themselves.
