OFCCP created its Ombud Service, outlined in Directive 2018-09, to increase transparency and communication between the OFCCP and Agency stakeholders. The Agency defines stakeholders to include federal contractors and subcontractors, contractor representatives, industry groups, law firms – and, interestingly, OFCCP employees with issues concerning, among others, contractors, and their representatives.
The Service has been in operation for three years , since 2020, enough time to review how it is doing.
The Ombuds Service is informal – it does not make binding decisions or impose penalties against stakeholders. OFCCP created it to ensure fair processes, effective communication, and collaboration between