This is a preview. View original post on this site
“Employees are artists, not back up dancers”, declared Ken Hughes, self-proclaimed The King of Customer Experience (CX), at Qualtrics’ X4 in Salt Lake City. They are not just a human resource to be used up, instead they must be customer zero. As Danny Meyer, Founder & Executive Chairman, Union Square Hospitality Group, which includes Shake Shack, shared on the main stage…