Qualtrics: HR needs to catch up with ‘much more reactive’ customer experience

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Customer experience needs to be “much more reactive” when it comes to fixing problems, shares Sally Winston, director of EMEA solutions at Qualtrics. She sat down with UNLEASH for an exclusive interview at Qualtrics’ recent X4 conference in London. When employees share their feedback with their employer, HR teams don’t need to spend so long fact checking the themes and discussing the findings.


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