Qualifying Talent for Remote Call Center Roles

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Demand for call center employees is on the rise, as the global pandemic has accelerated trends toward online shopping, working from home, and use of digital tools such as video chat and messaging platforms. As people increasingly shop, work, and seek entertainment from home, companies are relying more than ever on call center representatives to meet customer needs. 

This has created an opportunity for call center recruiters, who can recruit candidates from a broad geographic area, but it also creates challenges in the screening and hiring process, both of which have become virtual in

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