Productive vs. Unproductive Conflict in the Workplace

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Our workplaces have a conflict problem. Over half of all employees (57%) have left a conflict situation with negative feelings—most commonly, demotivation, anger, or frustration—according to the “CPP Global Human Capital Report.”

The same report also found that U.S. employees spend 2.8 hours per week dealing with conflict. This amounts to approximately $359 billion in paid hours (based on average hourly earnings of $17.95), or the equivalent of 385 million working days.

Clearly, unproductive conflict has both a human toll and a tangible business cost. However, conflict, when done right, can be a healthy part of a

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