Customer success managers pour themselves into solutions for the most convoluted problems while also orchestrating a great journey and experience for the people they serve. Couple this with the CSM’s accountability to a robust bottom-line, and you have the winning formula for their company’s sustainable future in an uncertain world.
The following 10 interview questions address these and other topics that a hiring manager or recruiter may consider when interviewing their next customer success manager.
Question #1: How do you solve problems?
Why It Works: An open-ended interrogatory, this question is an opportunity for the candidate to concisely articulate