Must-Ask Interview Questions for Customer Success Managers

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Customer success managers pour themselves into solutions for the most convoluted problems while also orchestrating a great journey and experience for the people they serve. Couple this with the CSM’s accountability to a robust bottom-line, and you have the winning formula for their company’s sustainable future in an uncertain world.

The following 10 interview questions address these and other topics that a hiring manager or recruiter may consider when interviewing their next customer success manager.

Question #1: How do you solve problems?

Why It Works: An open-ended interrogatory, this question is an opportunity for the candidate to concisely articulate

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