Moments Matter: How HR Leaders Can Improve Employee Experience

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Moments Matter: How HR Leaders Can Improve Employee Experience jennifer.thomas Thu, 04/02/2020 – 23:18

It’s a question HR leaders in every industry face: How can you create an authentically great employee experience that cultivates unity, a sense of purpose, and deeper motivation? 

According to Chip Heath, New York Times best-selling author of The Power of Moments: Why Certain Experiences Have Extraordinary Impact, and a professor at Stanford Graduate School of Business, an outstanding employee experience hinges on “peak moments.” What does that mean? The majority of life experiences blur together in our memory, but peak moments stand out and

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