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Just three months ago at Dreamforce in San Francisco, Salesforce’s Co-Founder and CEO Marc Benioff launched a third wave of AI: agents. For Salesforce, this is “what AI was meant to be” – agents moves beyond reactive copilots, and towards proactive agents that are integrated into every part of the business. “AI cannot be a bolt on”, instead it needs to be part of our teams and our workplaces.