Many orgs aren’t doing this ‘profoundly important’ practice

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The pandemic has highlighted plenty of organizational vulnerabilities—for instance, inefficient strategies for flexible or remote work and insufficient wellness resources—that have left HR leaders scrambling to meet the quickly evolving needs of employees. Another area that COVID-19 has illuminated as a space for growth is leadership development—particularly for frontline managers.

Katy Tynan of Forrester

Katy Tynan, principal analyst at Forrester, says frontline managers are often the lifeblood of an organization. And when a crisis like the pandemic hits, if they’re not prepared to lead, operations can crumble.

“The biggest issue organizations ran into if they didn’t already have a baseline of good

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