Making the Smart Business Case for DEI

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Imagine that a company is launching an ambitious IT initiative promising great benefits. The initiative will require behavior change, in some cases significant, from a large number of staff, including those in people management and leadership positions. Senior leaders are on record supporting the initiative with statements like “successful IT is critical to organizational success in the 21st century.”

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However, few of the leaders who are funding the project, and even fewer  managers and frontline staff across the organization who are expected to use the system, can speak with any specificity as

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