Retail theft is a major cost for businesses worldwide. Companies spend a lot of time and money fighting shoplifting. According to Loss Prevention Media, retail theft accounted for nearly $18 billion in U.S. losses in 2016. Only about 7.8% of those losses result in a recovery. These numbers are significant.
Clearly, retail employers have a strong incentive to monitor for, and prevent, shoplifters. But, in doing so, they need to be careful about how they go about those efforts. Inappropriately profiling people can lead you down a slippery slope as a number of retailers have discovered.
The Tale of One