Learning Communities for Customers

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Companies spend a great deal of time and money training their employees. But many also dedicate resources to training their customers, as well. A common strategy for this type of training is to use online learning communities for customers, which can include tutorials, videos, instruction manuals, FAQs, and other tools to help customers better understand a company’s products and services. There are several reasons this can be a great investment for companies.

e-Learning

Source: z_wei / iStock / Getty

Customer Engagement

Any time a company gets its customers to interact with it

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