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Let’s get real. Empathy has not always been a cornerstone of managerial education and training. But smart companies are shifting their perspective to help managers learn about and lead with empathy.
Empathy Is …
Synonyms for empathy: understanding, generosity, compassion. It does not mean “doormat” or “gutless leader.” Here’s what the experts say.
“Empathy is making a consistent effort to understand how others feel—putting oneself in someone else’s shoes,” says Alain Dehaze, chief executive officer of Adecco Group.
“It’s caring more about the person than the agenda and listening with an open heart,” says Angelic Gibson, chief information
