Laid Off via Text Message: HR Execs Respond

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By Chris Russell

With layoffs becoming regular daily events in this new Covid-19 labor market, stories are surfacing about people getting the news via text message. On one hand that’s not surprising given the pervasiveness of texting as a communication tool. On the other hand, employers must balance efficiency against the need for compassion and delicacy when delivering difficult news in difficult times.

One story involves a popular New York City fast casual chain. The article states, “on the heels of mass quarantines, a market crash, and a reeling restaurant industry — an estimated 40% of [the] 100-person corporate workforce

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