Keeping open lines of communications, and other ways to demonstrate good faith under the ADA

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A recent Eighth Circuit decision helps show how an employer can discharge its obligations to engage in the Americans with Disabilities Act interactive process in good faith.

Remote work during flare-ups

The case involves a plaintiff with multiple sclerosis who worked in customer service at a hospital, the defendant. After a few promotions, the plaintiff became a supervisor, managing a team of 20 employees.

The hospital had a policy allowing employees to telework one day a week (it later became two). Because of his MS, the plaintiff requested an accommodation in December 2017 to work remotely whenever his MS

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