Is the Chief Commercial Officer the New Star of Retail Financial Services?

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The world of retail financial services is changing constantly, according to recruiters focused on the sector. Thanks to the ever-evolving regulatory environment, digital banking becoming native, and the rise of challenger banks and disruptors in the credit and payment space, the range of skills needed in the C-suite are broader than ever. Not to mention the need to focus on commercial goals in the wake of the pandemic. Several retail financial services firms have responded by appointing chief commercial officers. Although still a relative novelty in consumer retail banking, the CCO role looks set to become much more common in

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