Human Resources Is Not A Customer Service Department

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Everybody hates HREmployees hate HR because they always seem to take the management side. Management hates HR because HR is always saying no, or requiring documentation, or making demands on their already busy schedule.

Usually, when we understand why someone behaves the way they do, we accept their requests and their decisions more readily. And one of the big reasons why people feel so negative about HR is that they misunderstand why we act as we do. There’s a big belief that the Human Resources department is an internal customer service department. It’s our job to make things right and

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