Human Resources – Achieving the Right Balance of Head and Heart

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A few years ago, I received a crash course in the importance of balancing head with heart when serving employees. As I went about my HR routine, I would engage with a particular employee in polite banter. We commiserated on how we dreamed of retirement, shared a love for southern cooking and travel; and who was serving the best food in Seattle on any given weekend.

The banter turned more meaningful one day when the employee stated that he was experiencing pain in his abdomen and throat. Not extremely alarmed, I asked the typical Human Resources questions, “Do you need

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