Human-centered design is the key to better hiring

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In 2015, I upped sticks and moved from London to the other side of the world—Sydney, Australia—to help BCG Digital Ventures (BCGDV) build out their very first talent acquisition (TA) function for the Asia-Pacific ( APAC) region.

The cohort I worked with was small—just twenty-two people, in fact— but they were truly some of the smartest, most talented, and innovative people I have ever had the pleasure of working with. SmartRecruiters is the only other business that has been able to match this level of talent. 

What made BCGDV unique was that it was part innovation lab, part incubator, and

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