Walmart’s solution to teaching workers kindness? Virtual reality: It’s no secret that the past year has been a balancing act of emotions. COVID-19, a contentious election and civil unrest have made empathy and hard discussions imperative and have caused emotions and polarization to run high. It also has been a difficult year for employees who work at brick-and-mortar locations like Walmart and interact with customers. To help its workers have hard conversations, Walmart has relied on virtual reality training that enable employees to prepare for these incidents and practice kindness during stressful and challenging times. Read more here.
Why resilience should