How Zillow and other employers are reimagining the role of managers

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The role managers play in organizations was already undergoing a transformation even before the events of 2020 brought profound change to daily operations. “Many of us grew up with this mental model of what a manager is from our parents, which was, ‘Oh, they just give the orders,’ ” Corina Kolbe, vice president of learning and development at Zillow, said in a recent webinar with me. “Now, you’re a mentor, you’re a coach, you have to set vision and strategy and give feedback. There’s just so many things for managers to do, and that’s complex.”

The pandemic made all those

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