How understanding employee personalities can help HR build resilience

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Resilience emerged as the holy grail skill set of 2020. But according to research from the ADP Research Institute and its 2020 Global Study of Engagement on what makes us resilient, only 19% of U.S. workers are highly resilient. “Resilience” describes our ability to experience a negative effect and bounce back to a normal state of functioning. “Normal functioning” describes us operating at our best, in our comfort zone or in a sense of flow. The question of whether we can build resilience, as well as the role of stress in that effort, is a growing focus for individuals and

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