While 2020 posed many challenges, for me, two stood out in particular. The first was the record number of companies experiencing mass layoffs — particularly in the travel and hospitality industries. The second was recovering from those layoffs once things began to reopen and business was ramping back up.
As the Director of Talent Acquisition at Travel & Leisure Co. (now parent company of Wyndham Destinations), I had to address both of these challenges head-on. Last year, as stay-at-home orders and travel restrictions impacted the travel and tourism industry, we were faced with a dilemma we never could have imagined.