In the HR field, communications training remains a hot topic. Best sellers such as Difficult Conversations and Crucial Conversations enjoy Kindle bookmarks and repeated readings. But a closer look reveals that communication training is simply a bandage covering a deeper issue that could be solved by one thing: forgiveness.
We seem quite comfortable acknowledging that our business interactions might lead us to butt heads, but if we give people a step-by-step process for forgiveness, there will likely be less conflict that requires a “crucial conversation” to smooth over.
Let me be clear: When