It’s great to receive glowing feedback about your company. Unfortunately, no business is immune to negative internet comments that can plague online reviews. And former employee reviews can be especially hard to take, particularly if they feel unwarranted.
Learning how to navigate this part of managing your employer brand is important not only for your company’s reputation but also to help you minimize negative online chatter in the first place. (And although this article focuses on online reviews by former employees, many of the strategies apply to reviews by negative current employees, too.)
Understanding why former employee reviews happen