Today’s business environment is extremely dynamic. Not only are new technologies rapidly shifting what is possible in terms of product and service offerings and modes of delivery, but an increasingly global economy means that new competitors can emerge from any corner of the globe. Add to that the fact that consumer tastes and preferences are constantly shifting, and you have a recipe for a very fast-paced playing field.
In such an environment, agility is key. As Gallup puts it: “the concept of agility can be defined as employees’ capacity to gather and disseminate