How to capture institutional knowledge

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When your employees stay in the same role for extended periods, they accrue institutional knowledge – or information and understanding about the systems, relationships and tactics that make your company run optimally.

This valuable combination of loyalty and insider expertise is one of the major long-term benefits behind the push to increase employee engagement and reduce turnover.

However, when a well-tenured person does retire or resign, a substantial reserve of company-specific insights may be lost.

That is, unless you have a system for regularly capturing institutional knowledge.

What is institutional knowledge?

Institutional knowledge refers to the information that only

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