How the Pandemic Exacerbated Burnout

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By Dave Lievens

Michael Leiter and Christina Maslach have been at the vanguard of burnout research for over three decades.

They are the coauthors of The Truth About Burnout and a forthcoming book on burnout and work for Harvard University Press. Maslach is also a coauthor (with Susan Jackson) of the Maslach Burnout Inventory, a widely used assessment with variants tailored for a range of populations. Leiter is a coauthor of the version of the assessment used most often in organizations.

Their research shows that burnout is a workplace problem, not a worker problem. It happens when there is a bad fit —

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