How the Commonwealth of Kentucky Plans to Improve Employee Experience and Performance

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The Commonwealth of Kentucky entered 2020 with a fresh outlook on its talent strategy: create a better people experience for its public sector workforce while improving employee performance. This strategy would be supported by a newly implemented performance management platform and a holistic plan to transition paper processes to digital environments for over 18,000 executive branch employees.

Then COVID hit; sending a large portion of Kentucky’s public sector workforce home. 

While the number of employees moving to remote work varied between agencies, the demand for digital resources and tools was immediate. In fact, according to Kentucky Personnel Cabinet IT Director Robbie Perkins,

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