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The World Health Organization declared the coronavirus outbreak a pandemic. To adequately deal with COVID-19, an impulsive reaction won’t get us far and might do more harm than good. As people leaders, we are faced with the need to mindfully respond to both the risks and the ensuing concerns our employees might have.
This isn’t the first time we face such a crisis. Between SARS, MERS, and Influenza, there are plenty of historical examples we can turn to in order to understand what was done, which initiatives helped, and which made everything worse.