How EX is at the heart of the CHRO role at American Express

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When Monique Herena was pursuing an undergraduate degree in business and corporate communications at the University of Wisconsin-Parkside, a professor asked her a question that ultimately changed how she thought about herself—and influenced the course of her career.

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“Do you realize you seem to emerge as the leader in class and people naturally want to follow you? Not just because of your thoughts, but because they trust you?” she recalls, noting the compliment not only boosted her confidence at the time but also stayed with her throughout the years as she has shaped her own approach to

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