How COVID-19 is shaping the future of virtual healthcare

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The ongoing COVID-19 pandemic has driven a multitude of employee benefits changes in the past year. According to a recent survey, among them is the expansion of virtual offerings at employers’ on-site and near-site health centers.

New research from Willis Towers Watson finds that the vast majority of employers with on-site or near-site health centers either added or increased virtual care services in place of in-person visits during the pandemic. Interestingly, more than half of the centers that expanded their virtual care services plan to make those changes permanent. The Health Care Delivery survey, conducted in August and September 2020,

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