How Can You Have Great Customer Experience Without Great Internal Experience?

This is a preview. View original post on this site

Everyone is talking about how to improve the customer experience because, of course, happy customers result in increased revenue. It’s no wonder they get such a huge share of our attention.

Source: skynesher / E+ / Getty

We were at a tech meeting in Arizona. The focus was on customers, and it became clear that a huge amount of money and energy was going to delivering exceptional customer experience (CX).

Most companies in attendance had very elaborate processes that involved what the right words were and when to say them, how to send customers to other experts in the

Read Complete Article


Subscribe to Recruiting Headlines

* indicates required


»Post your jobs 100+ Job Boards

»Live Recruiter Training Courses

»Recruiting Jobs

»Recruitment Marketing Tactics

»Reject Applicants with Rejobify

»HR Podcast Directory

»Recruiting Tip a Day

»Webinars for Jobs